REFUND POLICY
Last updated: July 2026
A Note About Our Small Business
Tokyo Girl Designs is a small, family-run business operated by one person. Every order is prepared and packaged with care while I balance running the shop and raising my family.
My standard processing time is 3–5 business days. Processing may occasionally take longer during product launches, holidays, or other high-volume periods. If you have questions about your order, please contact me and I will be happy to help.
All Sales Are Final
Tokyo Girl Designs does not accept returns or exchanges. Please carefully review the product description, photos, dimensions, and other listing details before placing your order.
Orders cannot be returned because of a change of mind, an incorrect item selection, or personal preference.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or you receive an incorrect item, please contact me within 7 days of delivery.
Email tokyogirldesigns@gmail.com with:
- Your order number
- A description of the problem
- Clear photos of the item and its packaging
Photos are required so I can review the issue. If the problem resulted from an error by Tokyo Girl Designs, I will work with you to provide an appropriate replacement or refund.
Lost Packages
If your package is delayed or appears to be lost in transit, please contact USPS or the applicable local postal service first. The carrier may ask you to submit a missing-mail request or insurance claim.
I am happy to provide available tracking and shipment information and assist where reasonably possible. However, carrier delays and losses are outside the direct control of Tokyo Girl Designs.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location and any secure package areas.
- Ask members of your household or nearby neighbors.
- Contact your local post office or delivery carrier.
Tokyo Girl Designs cannot replace or refund packages that the carrier has confirmed as delivered unless the loss resulted from an error made by our shop.
Respectful Communication
I understand that shipping delays and missing packages can be frustrating, and I will always make a reasonable effort to help. Please communicate respectfully while an issue is being reviewed. Abusive, threatening, or harassing behavior will not be tolerated.
Questions or Order Issues
Email tokyogirldesigns@gmail.com and include your order number so I can assist you as quickly as possible.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.